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Cranky Also Writes
For Condé Nast's "The Daily Traveler"
Intuit's "In the Trenches" column on running Cranky Concierge
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Just about every person I met with during my visit to Hawaiian brought up the Honolulu International Airport modernization plan. … Read More
Understanding the Value of Social Media at Airports for Customer Engagement – Transportation Research Board I was one of the … Read More
JetBlue announced last week that it is going to put an end to the practice of making people check-in. At … Read More
You might think Germans would just be spending this week basking in the glow of their World Cup victory, but … Read More